# August Wi-Fi Smart Lock - General Troubleshooting

> This article provides general troubleshooting steps for issues that may occur with the  August Wi-Fi Smart Lock :     The App Shows the Incorrect Lock State ...

Source: https://support.august.com/en_us/wi-fi-smart-lock-general-troubleshooting-ryERDkAFU

Last updated: 2022-09-07T23:12:43.154Z

This article provides general troubleshooting steps for issues that may occur with the [August Wi-Fi Smart Lock](https://august.com/products/august-wifi-smart-lock):

  

#### The App Shows the Incorrect Lock State

If the August App shows that your lock is unlocked when it is locked, or if the circle turns grey and nothing happens, your lock may need to be recalibrated. Follow steps to recalibrate the lock available [here](https://support.august.com/smart-lock-recalibration-Syr4KdnaV).

If recalibration does not correct the issue, verify that you are using the correct adapter for you deadbolt. Lock the deadbolt and then open the wing latches on the Smart Lock to remove it from the mounting plate. Look at the adapter and check that the notches are situated at 12 and 6 (straight up and down) when the deadbolt is fully retracted.

PLEASE NOTE: The wrong adapter may fit on your tailpiece, but it will not move your deadbolt fully and may cause your lock to show the incorrect lock state.

  

#### My Lock's Wi-Fi Fell Offline

The Wi-Fi Smart Lock’s firmware is designed to attempt to reconnect to the known home network if it falls offline. If the home network experiences an outage or a network connectivity issue, the Wi-Fi Smart Lock is expected to restore its Wi-Fi connection when the home network recovers.

If the home network is back online and the Wi-Fi Smart Lock has not restored its Wi-Fi connection, you may try rebooting your lock. 

To reboot, follow these steps:

1.  Remove the battery cover.
2.  Remove and reinsert a battery.
3.  Ensure the lock powers back up. It may take a couple of minutes for the lock’s Wi-Fi connection to reconnect.

When testing, it’s best to disable your phone’s Bluetooth temporarily, and check if you are able to establish a connection to your lock. If you can successfully establish a connection, you will also see a Wi-Fi icon to the upper right of the red or green circle in the August app.

If you continue to have issues with your Wi-Fi Smart Lock recovering its Wi-Fi connection, it’s best to reach out to [Customer Support](https://shopyalehome.com/pages/contact).

##### Related Products:

*   [August Wi-Fi  
    Smart Lock](https://august.com/products/august-wifi-smart-lock)

  

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