# What Should I do if My Keypad is Stolen? > In the event that your Smart Keypad gets stolen, we offer a theft replacement guarantee. Once you’ve reported the item stolen to Customer Suppor... Source: https://support.august.com/en_us/what-happens-if-my-august-keypad-gets-stolen-Bk3kDUyCOG Last updated: 2023-11-10T03:28:08.135Z In the event that your [Smart Keypad](https://august.com/products/august-smart-keypad) gets stolen, we offer a theft replacement guarantee.  To initiate the replacement process: 1. Have the following available: * Original proof of purchase from an authorized retailer * Copy of the police report documenting the item stolen 2. Contact [Customer Support](https://support.august.com/contact/august-smart-keypad-BkWdFggUw) 3. Once you’ve reported the item stolen to Customer Support, we will deactivate the product immediately to prevent any misuse—or use at all—and initiate the replacement process. ❗**_You will be billed $19.95 for shipping and handling._** ##### Related Products: * [Smart Keypad](https://august.com/products/august-smart-keypad) ## Related Articles ##### August Smart Keypad FAQ This article provides the answers to some of our most frequently asked questions about the August Smart Keypad. Find detailed information, such as setup, install...  [View more](https://support.august.com/august-smart-keypad-faq-S17A8UJ0uf)   ##### How do I Request a Refund or Exchange if My Product is Under Warranty? August has a 1 year warranty from the date of purchase on all August products purchased from August or from one of its authorized resellers or distributors. Th...  [View more](https://support.august.com/how-do-i-request-a-refund-or-exchange-if-my-product-is-under-warranty--Hyl4FLxTV)   ##### How Do I Order August Products? Ordering August through a non-authorized seller outside the US and Canada is not advised. August software and service is optimized to work in North Amer...  [View more](https://support.august.com/ordering-august-outside-north-america-r1TyDU1Ruz)