# Troubleshooting the Home App and August Smart Lock > August Smart Lock HomeKit Enabled supports using the Home app in iOS 11 and above. This article contains troubleshooting tips for issues you may experie... Source: https://support.august.com/en_us/troubleshooting-home-app-and-august-smart-lock-BySexP8kAdz Last updated: 2023-11-30T20:42:53.150Z August Smart Lock HomeKit Enabled supports using the Home app in iOS 11 and above. This article contains troubleshooting tips for issues you may experience when using the Home App with your Smart Lock. ❗**_HomeKit must be configured in the August app before setting it up in the Home app._**  To successfully set up HomeKit, please follow the order below: 1. Set up your August Smart Lock in the August app 2. Configure HomeKit in the August app 3. Set up your August Smart Lock in the Home app Your August Smart Lock needs to be set up from within the August iOS app. You can set up your August Smart Lock in the Home app first, but you will still need to download and install the [August iOS app](http://august.com/app) to complete setup and operate your lock. 💡 **_Need information on how to set up HomeKit?_** This article [Setting up HomeKit on Your August Smart Lock](https://support.august.com/setting-up-homekit-on-your-august-smart-lock-homekit-enabled-lock-SJMDUkA_f) may help.  If you have the [latest version](https://support.august.com/do-i-have-the-latest-firmware-or-mobile-app-update-SkaZIaXbS) of the August app and you continue to experience issues with HomeKit, it may help to setup HomeKit again.  Follow the steps in [this article](https://support.august.com/setting-up-homekit-on-your-august-smart-lock-homekit-enabled-lock-SJMDUkA_f) to redo HomeKit setup. ### General Troubleshooting Steps If you begin to have connectivity issues between HomeKit and your Smart Lock, many HomeKit-related issues are resolved by performing the troubleshooting steps listed below: 1. Make sure your phone’s OS is on the [latest version](https://support.august.com/do-i-have-the-latest-firmware-or-mobile-app-update-SkaZIaXbS) and that your [lock’s firmware](https://support.august.com/updating-lock-firmware-SkGyPU1R_f) is up to date. 2. Stand near your Smart Lock and open the August app on your phone.  3. Check that you can lock and unlock your door using the August app. If HomeKit was set up recently, you may see a prompt that confirms HomeKit access is activated. 4. If you set up the HomeKit and you are having trouble connecting, visit the [setup article](https://support.august.com/setting-up-homekit-on-your-august-smart-lock-homekit-enabled-lock-SJMDUkA_f) and try again. 5. If you were invited to HomeKit and you are having issues, [visit the HomeKit Invitation article](https://support.august.com/inviting-another-owner-with-homekit-access-SJevUkCuf) for help. 6. Power-cycle your iPhone by turning it off and then back on again. ### Specific Issues ## Activity Feed is not updating If the Activity Feed in the August app does not update but updates do happen in the Home app, it is likely that there is no August Wi-Fi bridge in place.  When an August Wi-Fi bridge is present, the Activity Feed updates following each event (provided the bridge is online). If the Activity Feed does not update, it means either:  1. The Wi-Fi bridge is offline, or 2. There is no Wi-Fi bridge. The Activity Feed will update again once an Owner connects to the lock over Bluetooth.  ❗**_An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT an August Wi-Fi bridge._**  If the Activity Feed in the August app is not updating, it is likely that: 1. You do not have an August Wi-Fi bridge. 2. The majority of your lock events are from HomeKit or they are manual operations. ## Error Code 4097 Error code 4097 is a setup error indicating that the setup process was unsuccessful. You may receive this error if your Yale Access module was incorrectly installed. If you receive this error, [try the setup steps again](https://support.august.com/installing-the-connected-by-august-module-Byg2GTDY7). ## Home App shows "No Response" from my August Smart Lock If your Home App shows "No Response" from your smart lock, [this article](https://support.august.com/home-app-shows-no-response-ByThxZSRv) provides troubleshooting steps. ## The Home App keeps sending me notifications about my lock If you do not want to receive notifications from HomeKit, disable notifications in HomeKit settings. ## The Apple Watch Home App shows “Not Supported” Check to see that you can successfully operate your August Smart Lock using the Home app on your iPhone. If you are unable to do so, try the troubleshooting steps listed earlier in this article before attempting to resolve Apple Watch connectivity. If the troubleshooting above does not work: 1. Restart both your iPhone and Apple Watch. 2. Make sure your software is up to date on both devices. * iPhone operating system (12.0.0 or higher) * Apple Watch operating system (3.1 or higher) Additional troubleshooting for Apple Watch is available [here](https://support.august.com/apple-watch-rkWAIIkA_f). ##### Related Products: * [HomeKit Enabled Smart Locks](#) ## Related Articles ##### Setting up HomeKit on HomeKit-Enabled Smart Lock Here is a quick video to show you how to set up HomeKit on your August Smart Lock 2nd Generation, or August Smart Lock Pro 3rd Generation...  [View more](https://support.august.com/setting-up-homekit-on-your-august-smart-lock-homekit-enabled-lock-SJMDUkA_f)   ##### August Smart Lock HomeKit Enabled FAQ This article provides answers to some commonly asked questions about Apple HomeKit and August. Find more information about how August Smart Locks works with Apple HomeKit...  [View more](https://support.august.com/august-smart-lock-homekit-enabled-faq-rJv088y0_z)   ##### Inviting a New Owner to Your HomeKit-Enabled Smart Lock If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief...  [View more](https://support.august.com/inviting-another-owner-with-homekit-access-SJevUkCuf)