# Trouble Connecting to Lock > There are two ways to connect to your smart lock using your phone: Bluetooth or Wi-Fi. Depending on the type connection you are having trouble with, sel... Source: https://support.august.com/en_us/trouble-connecting-to-lock-r1WPL1ROf Last updated: 2021-02-12T20:03:34.442Z There are two ways to connect to your smart lock using your phone: Bluetooth or Wi-Fi. Depending on the type connection you are having trouble with, select either Bluetooth or Wi-Fi for troubleshooting: [iOS](#) [Android](#) ## iOS ### Toggle Bluetooth If you have issues connecting to your lock over Bluetooth, first try toggling the Bluetooth setting on your phone: Go to Settings - Select Bluetooth - Toggle the Bluetooth off for 30 seconds and then toggle back on. At this point, check whether you can connect to your lock over Bluetooth. If you are unable to connect, go to the next step. ### Power Cycle Your Phone Press and hold your iPhone’s sleep/wake button until you see the option to “slide to power off”, then power your phone off. Once your phone is powered off, press and hold the sleep/wake button to power it on again. Once powered on, open the August App. ### Force Quit the August App #### iPhone 8 or earlier 1. Double-click the Home button to show your most recently used apps.  2. Swipe right or left to find the August App.  3. Swipe up on the app's preview to close the August App.  #### iPhone X: 1. From the Home screen on the August App, swipe up and pause. 2. Swipe up to close the app. ## Android ### Toggle Bluetooth If you have issues connecting to your lock over Bluetooth, first try toggling the Bluetooth setting on your phone: Use either the quick settings shortcut or navigate to settings to toggle the Bluetooth off for 30 seconds, and then back on. At this point, check whether you can connect to your lock over Bluetooth. If you are unable to connect, go to the next step. ### Power Cycle Your Phone Press and hold the Power/Lock, Home, and Volume up buttons simultaneously until the Android Recovery screen appears. ### Force Quit the August App 1. Open the Settings app. 2. Select Apps. 3. Tap the More settings icon (three-dot icon, upper right). 4. Tap Show system apps. 5. Find and tap the August App. 6. Tap Force Stop. ##### ##### Refresh August App Cache 1. Go to the Home screen. 2. Tap Apps icon. 3. Open Settings app. 4. Tap Apps. 5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon). 6. Select Show system apps. 7. Find and tap the August app. 8. Tap Storage. 9. Tap Clear Cache button at the bottom. ##### ##### Refresh Bluetooth Cache\* 1. Go to Settings. 2. Scroll down to find the Apps or Application Manager then select it. 3. On the upper-right corner of the screen, tap Advanced Settings and choose Show system apps. 4. Scroll down the screen and select Bluetooth. 5. Tap the Force stop button. 6. Select the Storage option. 7. Tap Clear cache. 8. Tap Clear data and tap Ok to confirm. 9. Restart your phone. \*Samsung OS 10 only. Other phones/OS may vary ### Replace the Smart Lock batteries If none of the above troubleshooting steps work, try replacing the batteries in the Smart Lock with new ones. For step by step instructions to replace the batteries, this article has more info. PLEASE NOTE: Your August Smart Lock has 4 AA batteries. It is important to replace all 4 batteries at the same time. Please use only standard alkaline batteries. Lithium and extended life alkaline batteries will not provide you with the optimal experience and could result in not being alerted that your batteries are dying or alerting you when they are not. This should resolve any connection issues, but if these troubleshooting steps do not resolve the issue, please contact our Support Team [support@august.com](mailto:support@august.com) for assistance. PLEASE NOTE: The Connect works best if it is within 15 feet of its associated Smart Lock. Ensure the Connect is within 15 feet of the associated Smart Lock. If you are unable to connect to the Smart Lock with your phone, you can use the physical key to regain entry to your home. You may also try signing into the August App using another device. Please note, you and your device will need to be within Bluetooth range of the lock in order to connect. ### Wi-Fi Issues For Wi-Fi issues, the following articles may help: * [Trouble Connecting to Wi-Fi - Wi-Fi Smart Lock](https://support.august.com/trouble-connecting-to-wi-fi-BkwMWZCF8) * [How to Improve Wi-Fi and Bluetooth Signals for August Connect](https://support.august.com/august-connect-improving-your-wi-fi-and-bluetooth-signals-SyqxvL1Adz) ##### Related Products: * [Wi-Fi Smart Lock](https://august.com/products/august-wifi-smart-lock) * [Smart Lock Pro](https://august.com/products/august-smart-lock-pro-connect) * [August Smart Lock](https://august.com/products/august-smart-lock-connect) ## Related Articles ##### How to Improve Wi-Fi and Bluetooth Signals for August Connect August Connect works with your August Smart Lock so that you can operate the lock when you are away from home. Your August Connect acts as a “bridge” b...  [View more](https://support.august.com/august-connect-improving-your-wi-fi-and-bluetooth-signals-SyqxvL1Adz)   ##### How to Access Your Smart Lock Remotely In order to connect to any August Smart Lock remotely, a Wi-Fi bridge such as Connect or Doorbell Cam is needed. Steps to connect to your lock remotely...  [View more](https://august.kustomer.help/how-do-i-access-my-lock-remotely-BJlVv8JCOM)   ##### August Connect FAQ This article provides answers to some commonly asked questions about the August Connect. Find detailed information, such as setup, installation, and troub...  [View more](https://august.kustomer.help/august-connect-faq-BylGvUyA_G)