# Smart Lock Troubleshooting > Frequently Asked Questions August Wi-Fi Smart Lock FAQ Connected by August FAQ What Phones Are Compatible with August Devices? What Deadbolts are... Source: https://support.august.com/en_us/smart-lock-troubleshooting-rJ7lPIy0dG Last updated: 2022-08-02T22:23:04.596Z ## Frequently Asked Questions [August Wi-Fi Smart Lock FAQ](https://support.august.com/august-wi-fi-smart-lock-faq-rk6RzQ5YI) [Connected by August FAQ](https://support.august.com/connected-by-august-faq-BJ2hpHAxI) [What Phones Are Compatible with August Devices?](https://support.august.com/phone-compatibility-HyWRI8yA_z) [What Deadbolts are Compatible with August Smart Locks?](https://support.august.com/deadbolt-compatibility-list-rkzJDLyR_G) [What Deadbolts are Compatible with Connected by August?](https://support.august.com/connected-by-august-compatibility--r1QX1avY7) [How Do I Enter My Home and/or Disable Access if My Phone is Lost or Stolen?](https://support.august.com/lost-phone-Syl1DL1AOz) [How Do I Upgrade My Lock to a Gen 3 Lock?](https://support.august.com/how-do-i-upgrade-my-lock-to-a-gen-3-lock-HkZxwLy0uz) [Do I Have the Latest Firmware or Mobile App Update?](https://support.august.com/do-i-have-the-latest-firmware-or-mobile-app-update--SkaZIaXbS) [How Does Auto-Unlock Work?](https://support.august.com/how-does-auto-unlock-work--HJELxRwlB) ## General FAQ [General FAQ - Smart Locks](https://support.august.com/smart-lock-faq-r1QPMCZS) [What are the Parts of a Deadbolt?](https://support.august.com/deadbolt-parts-ryALL1AOM) [What if the Lock Screws Don't Fit the Mounting Plates?](https://support.august.com/none-of-the-mounting-plates-fit-the-screws-for-my-lock-rJrAI81ROG) [How to Order Replacement Parts](https://support.august.com/requesting-parts-rk461CaaV) [Where do I Find Information on Warranty and Exchanges?](https://support.august.com/how-do-i-request-a-refund-or-exchange-if-my-product-is-under-warranty--Hyl4FLxTV) ## Product Information [How to Install: DoorSense™](https://support.august.com/what-is-doorsensetm-Hk4vL1A_z) [HomeKit FAQ](https://support.august.com/august-smart-lock-homekit-enabled-faq-rJv088y0_z) [Apple Watch and August](https://support.august.com/apple-watch-rkWAIIkA_f) ## Installation and Setup [How to Install: Wi-Fi Smart Lock](https://support.august.com/how-to-install-august-wi-fi-smart-lock-Sk7i8Q5YL) [How to Install: Smart Lock Pro, 3rd Gen Technology](https://support.august.com/install-smart-lock-pro-3rd-gen-technology-Hy7eDIy0Of) [How to Install: Smart Lock, 3rd Gen Technology](https://support.august.com/install-smart-lock-3rd-gen-technology-rJOxw8yAuz) [How to Install: Connected By August Module](https://support.august.com/installing-the-connected-by-august-module-Byg2GTDY7) [How to Install: Smart Lock Pro, 2nd Gen Technology](https://support.august.com/august-smart-lock-homekit-edition-installation-guide-Sywl1wLk0_f) [How to Install: Smart Lock Pro, 1st Gen Technology](http://in-app-installation-guides.s3-website-us-west-2.amazonaws.com/prod/installation/pdf/August-Smart-Lock-Install-Guide.pdf) [How Much Space is Needed to Install an August Smart Lock?](https://support.august.com/space-needed-to-install-august-smart-locks-Byaf0yp2f) [What if the Lock Screws Don't Fit the Mounting Plates?](https://support.august.com/none-of-the-mounting-plates-fit-the-screws-for-my-lock-rJrAI81ROG) ## Z-Wave [Z-Wave Networks: Adding/Removing the August Smart Lock Pro](https://support.august.com/setting-up-z-wave-on-the-august-smart-lock-pro-S1Hxgw81CdM) [What is Z-Wave Compatibility for August Smart Lock Pro?](https://support.august.com/z-wave-compatibility-HJlwIJRdz) [Z-Wave Security Protocols](https://support.august.com/z-wave-plus-security-H1NJvLy0Of) ## Errors and Troubleshooting [August Wi-Fi Smart Lock - General Troubleshooting](https://support.august.com/wi-fi-smart-lock-general-troubleshooting-ryERDkAFU) [Connected by August Module Troubleshooting](https://support.august.com/connected-by-august-module-troubleshooting-Bkwu1TDFm) [Connected by August Module Communication Error](https://support.august.com/august-module-communication-error-Sy9p6IYX) [Trouble Connecting to Wi-Fi](https://support.august.com/trouble-connecting-to-wi-fi-BkwMWZCF8) [Why is My Lock Flashing Red?](https://support.august.com/why-is-my-lock-flashing-red-BJagwU1Adf) [Lock Not Operating by App, but Works Manually](https://support.august.com/lock-not-operating-with-app-but-will-by-turn-by-hand-SyAewLyRuf) [How to Improve Wi-Fi and Bluetooth Signals for August Connect](https://support.august.com/august-connect-improving-your-wi-fi-and-bluetooth-signals-SyqxvL1Adz) [How do I Reset a Forgotten Password?](https://support.august.com/resetting-your-lost-password-r1u1PIkAOf) [Wrong Email or Phone Number Error Message](https://support.august.com/wrong-email-or-phone-number-error-message-BkJxkw81A_z) [False Battery Alerts](https://support.august.com/false-battery-alerts-H1FtTAF2N) [Smart Lock Recalibration](https://support.august.com/smart-lock-recalibration-Syr4KdnaV) [What is Error 401?](https://support.august.com/what-is-error-401--Sy305rSAH) [Mechanical Issues](https://support.august.com/mechanical-issues-SyZXOIFeS) ## Active Monitoring and Notifications [How to Create, Modify, and Delete Smart Alerts](https://support.august.com/smart-alerts-rJ8lkP81ROM) ## Using your Smart Lock [How to Invite Guests to Your Smart Lock](https://support.august.com/how-do-i-invite-guests-r1BRIIJA_M) [How to Register Your Connected by August Module](https://support.august.com/connected-by-august-module-registration-Ski61lTmV) [How to Remove a Lock from Your Account](https://support.august.com/how-to-remove-a-lock-from-your-account-HkuX78fr) [How to Reset Your Lock to its Factory Settings](https://support.august.com/how-do-i-factory-reset-my-lock-BkH1D8y0uG) [How to Reset Your Connected by August Module](https://support.august.com/how-to-reset-your-connected-by-august-module-r1HVl_IlI) [How to Access Your Smart Lock Remotely](https://support.august.com/how-do-i-access-my-lock-remotely-BJlVv8JCOM) [How to Improve Battery Life for the Wi-Fi Smart Lock](https://support.august.com/how-to-improve-battery-life-for-the-wi-fi-smart-lock-B1OGBZAKU) [How Do I Find My Lock's Serial Number?](https://support.august.com/how-do-i-find-my-lock's-serial-number-SkpeDU10OG) [Setting up HomeKit on Your August Smart Lock](https://support.august.com/setting-up-homekit-on-your-august-smart-lock-homekit-enabled-lock-SJMDUkA_f) [Adding the August iOS Widget](https://support.august.com/adding-the-ios-widget-BkeCU8JAOM) [Inviting a New Owner to Your HomeKit-Enabled Smart Lock](https://support.august.com/inviting-another-owner-with-homekit-access-SJevUkCuf) [What are the Different Types of Guest Access?](https://support.august.com/types-of-guest-access-r1C1P810uM) [How to Operate Your Smart Lock Using Your Doorbell Cam](https://support.august.com/operating-your-august-smart-lock-through-your-doorbell-cam-SyyxgwIJAdf) [How is Lock Firmware Updated?](https://support.august.com/updating-lock-firmware-SkGyPU1R_f) [How to Set Smart Lock Access Levels](https://support.august.com/changing-guest-to-owner-HJU0LUk0_G) [How to Enable Auto-Lock](https://support.august.com/how-do-i-enable-auto-lock-BkICUL1ROG) [How to Factory Reset a Previously Owned August Device](https://support.august.com/august-smart-lock-factory-reset-not-current-owner-rkXleDLyAuf) [How to Use Intelligent Auto-Lock with DoorSense™](https://support.august.com/intelligent-auto-lock-with-doorsensetm-S1mg1DI1A_f) [How to Replace the Batteries in Your August Smart Lock](https://support.august.com/how-to-change-your-august-smart-lock-batteries-rkfllwLyAuf) [How to Enable/Disable Lock Sounds](https://support.august.com/how-do-i-enabledisable-lock-sounds-ByqALLyCuG) [How to Use Auto-Unlock for Android](https://support.august.com/auto-unlock-for-android-ryNkvLkR_f) [How to Use Auto-Unlock for iOS](https://support.august.com/auto-unlock-for-ios-BkKgyDUkC_M) ##### Related Products: * [Wi-Fi Smart Lock](#) * [Smart Lock Pro](#) * [Smart Lock, Gen 3](#) * [Smart Lock, Gen 2](#) * [Smart Lock, Gen 1](#) * [Connected by August](#)