# Mechanical Issues

> Installation errors can lead to mechanical issues over time. This article provides troubleshooting steps that should resolve most mechanical issues.     Over...

Source: https://support.august.com/en_us/mechanical-issues-SyZXOIFeS

Last updated: 2022-05-10T17:45:11.613Z

Installation errors can lead to mechanical issues over time. This article provides troubleshooting steps that should resolve most mechanical issues.

  

#### Over-tightening the Screws

Over-tightening the screws during installation may cause the motor to jam up with prolonged use. It may also cause difficulty when trying to operate the deadbolt using a key. 

If you are concerned that the screws are too tight, because you are experiencing mechanical issues such as your lock jamming or difficulty using a key, we recommend removing the lock from the mounting plate and loosening the mounting plate screws half a turn. This will create a small amount of wiggle room to help the lock operate optimally.

  

[Wi-Fi Smart Lock /  
Gen 3 Smart Lock](#) [Smart Lock Pro /  
Smart Lock Gen 2](#)

## Wi-Fi Smart Lock and Gen 3 Smart Lock

##### Adapters

Mechanical issues may result from the use of the incorrect adapter during lock installation. Incorrect adapter placement may also impact the Lock’s performance. It’s critical to use the correct adapter for your lock.

The chart below will help you select the correct adapter to use during installation:

![adapter chart](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/75935aba7079fa3489e601811d25688d.png)

## Smart Lock Pro and Smart Lock Gen 2

##### Adapters

Mechanical issues may result from the use of the incorrect adapter during lock installation. Incorrect adapter placement may also impact the Lock’s performance. It’s critical to use the correct adapter for your lock. 2nd Generation Smart Locks and later come with 3 different adapters.

The chart below will help you select the correct adapter to use during installation:

![adapter chart](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/63bb2233aa94d7f3e86dc66e76b06213.png)

##### Related Products:

*   [Wi-Fi Smart Lock](https://august.com/products/august-wifi-smart-lock)
*   [Smart Lock Pro](https://august.com/products/august-smart-lock-pro-connect)
*   [August Smart Lock](https://august.com/products/august-smart-lock-connect)

## Related Articles

##### Trouble Connecting to Lock

If you are having trouble connecting to your lock using the August App, the troubleshooting steps below may help...

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##### Lock Not Operating by App, But Works Manually by Hand

When the screws in your mounting plate have been over tightened, your August Smart Lock will sometimes make a clicking noise, or not operate with the app...

 [View more](https://support.august.com/lock-not-operating-with-app-but-will-by-turn-by-hand-SyAewLyRuf)  

##### Smart Lock Recalibration

August Smart Locks must be calibrated properly for optimal performance. During the initial setup, follow the steps to ensure the lock is calibrated accordin...

 [View more](https://support.august.com/smart-lock-recalibration-Syr4KdnaV)