# Warranty and Exchange

> August has a 1 year warranty from the date of purchase on all August products purchased from August or from one of its authorized resellers or distri...

Source: https://support.august.com/en_us/how-do-i-request-a-refund-or-exchange-if-my-product-is-under-warranty--Hyl4FLxTV

Last updated: 2021-01-15T15:07:13.303Z

  

August has a 1 year warranty from the date of purchase on all August products purchased from August or from one of its authorized resellers or distributors. The warranty only applies to the original purchaser of the product and they must have made the purchase and used the product within the U.S. and Canada.

August will not honor exchanges or refunds for products purchased from non-authorized dealers. This includes:

*   Pawn shops
*   Personal or peer-to-peer sales
*   Liquidation stores
*   eBay sales from unauthorized retailers\*

\*As eBay is a marketplace where businesses and individuals sell and re-sell new and used items, we will only honor the warranty for products purchased from eBay if the seller is a major chain store such as Best Buy, Target, or Walmart.

  

#### Warranty requirements:

*   The product needs to have been purchased and used within the U.S. and Canada. We cannot process exchanges for customers outside the U.S. and Canada.
*   The exchange must be requested within 1 year of the original **purchase date** - not the date that the product was set up/installed.
*   Customers must contact [August’s customer support team](https://support.august.com/en_us/contacting-august-support-rJeev8JAuf) for a replacement.

  

#### \*Satisfaction Refund\*

If you are the original purchaser of the product from august.com and you are not satisfied with your purchase for any reason, you may return it in its original condition within thirty (30) days of the original purchase date and receive a full refund. To return your product you need to contact customer support for a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 30 days after issuance. Products returned after 30 days will be returned back to the customer.

  

#### Satisfaction refund requirements:

*   User must contact August’s customer support to retrieve an RMA number
*   The product must be returned within 30 days of **RMA issuance date**

## Related Articles

##### Buying Experience FAQ

This article provides answers to some commonly asked questions about the buying experience through the August Store...

 [View more](https://support.august.com/buying-experience-faq-SJ0vUEAWr)  

##### How Do I Order August Products?

August products are available for order though the August Store with shipping to the US and Canada...

 [View more](https://support.august.com/ordering-august-outside-north-america-r1TyDU1Ruz)  

##### August Store

August products are available for order though the August Store with shipping to the US...

 [View more](https://august.com/)