# Home App shows "No Response" from my August Smart Lock

> If your Home App shows "No Response" from the  August Wi-Fi Smart Lock , depending on how you are trying to connect to the lock (Bluetooth or Remote/Wi-Fi), ...

Source: https://support.august.com/en_us/home-app-shows-no-response-ByThxZSRv

Last updated: 2023-11-30T21:15:01.487Z

This article provides assistance if your Home app shows "No Response" from the [August Wi-Fi Smart Lock](https://august.com/products/august-wifi-smart-lock), depending on how you are trying to connect to the lock (Bluetooth or Remote/Wi-Fi).

  

❗ **_An Apple Home bridge such as iPad, AppleTV 4th Gen, or a HomePod is required to access the lock remotely using HomeKit._** 

  

The diagram below illustrates how HomeKit communicates with the smart lock.

![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/afae3405d40372ae6d444cdbb75669e4.png)

## Bluetooth No Response

Make sure you’re within Bluetooth (BLE) range of your lock. To check, open the August app and determine if you are able to connect with the BLE symbol in the corner of your screen.

  

If you are able to connect with the August app but you still get “No Response” in the Home app, it might be due to the following:

*   Another user or phone is connected to the lock via the August app.
*   Another HomeKit controller is currently connected to the lock.
*   Your lock may need to be set up with HomeKit again. 

  

To reset HomeKit:

1.  In the August app, tap the **gear icon (⚙)** to access **Lock Settings**.
2.  Tap on the lock you would like to set up again.
3.  Tap on **HomeKit.**
4.  Tap **R****emove HomeKit Accessory**.
5.  In the Home app, confirm that the lock no longer appears. If it still appears, remove it from the Home app.
6.  Perform a [HomeKit Reset](https://support.august.com/reset-homekit-r1h6O5QAv).
7.  Return to **Lock Setting**s in the August app.
8.  Tap on **HomeKit**.
9.  Follow the instructions to scan and set up your lock on HomeKit.

  

Your lock may need to be factory reset. To reset the lock:

  

1.  In the August app, tap the **gear icon (⚙)** to access **Lock Settings**.
2.  Tap on the lock you would like to reset.
3.  Tap **Factory Reset**.
4.  Tap **Reset Lock** to confirm the reset.
5.  In the Home app, confirm that the lock no longer appears. If it still appears, remove it from the Home app.
6.  Set up your lock again in the August app and proceed with HomeKit setup.

  

💡 **_Unable to connect to the lock in your August app?_** Check the lock batteries.

  

## Remote / Wi-Fi

In the Home app, check Apple bridge connectivity. If you are unable to resolve, confirm you are able to connect to lock over HomeKit while in Bluetooth range:

  

1.  If the Bluetooth works, the issue is likely the Apple bridge. Verify that the Apple bridge is working, is not asleep, and has BLE enabled.
2.  If you cannot connect over Bluetooth, check the lock batteries first. If that doesn't resolve the issue, disable HomeKit and set it up again.

  

❗ **_An Apple Home bridge such as iPad, AppleTV 4th Gen, or a HomePod is required within Bluetooth range of the lock._**

  

## The August App is unable to find my device during HomeKit setup

1.  Physically remove your lock from the door.
2.  Locate the red reset button on the back of the lock.
3.  Press and hold the red reset button until the red light turns off (about 5 seconds).
4.  The lock will reboot and show a long green flash of the LED.
5.  Go to Lock Settings in the August App and try to set up HomeKit again.

##### Related Products:

*   [August Wi-Fi  
    Smart Lock](https://august.com/products/august-wifi-smart-lock)

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