# August Connect is Offline

> If your lock shows Device unavailable, it is because your lock's Wi-Fi is offline. This article will show you the steps to take to bring it back online.

Source: https://support.august.com/en_us/connect-offline-HJ9XjRhqN

Last updated: 2024-01-12T23:45:21.362Z

If your lock shows **Device unavailable**, it is because your lock's Wi-Fi is offline.

This article will help you determine why your August Connect Wi-Fi Bridge is offline, and take steps to bring it back online.

  

![](https://encrypted-tbn0.gstatic.com/shopping?q=tbn:ANd9GcTi_eNxd8VRwQ_nIizhWKFznQ8izwnwh_Jh9_Pns266AVmogjs)  

  

In order to troubleshoot, you will need:

1.  To be in the same location as the August Connect Wi-Fi Bridge
2.  Be an [Owner](https://support.august.com/types-of-guest-access-r1C1P810uM) of the lock associated with that August Connect Wi-Fi Bridge 

  

### **Is your home internet working?**

  

Your August Connect Wi-Fi Bridge may be offline due to an Internet connectivity issue. Check your home Wi-Fi connection to ensure that your Internet is working. 

  

  

### **Have you rebooted your Connect?**

  

If you’ve checked your connection and the Internet is working, try the following to reboot your August Connect Wi-Fi Bridge:

  

1.  Unplug the device from the outlet. 
2.  Plug the August Connect Wi-Fi Bridge back into the outlet.

  

Your Connect LED indicator should display the following: Off (no light) for a few seconds, then flashing green rapidly.

If your Connect rejoins your home network successfully, the LED will turn off. Your issue should be then resolved.

  

  

### **Is your Connect flashing red continuously?**

  

If your Connect starts to flash red continuously, you’ll need to reset your Connect and set it up again. 

First, disconnect your device from the August or Yale Access app:

  

1.  In the app, go to **Settings** by tapping the **gear icon (⚙)**.
2.  Tap your Connect from the devices listed.
3.  Tap **Disconnect Device**.
4.  Tap **DISCONNECT**.
5.  Your device is now disconnected.

  

Then reset the device:

  

1.  Hold the reset button for 5 seconds, and then release.
2.  The August Connect Wi-Fi Bridge LED indicator should turn off for a few seconds, and then begin flashing green.

  

You can re-install August Connect Wi-Fi Bridge following the steps outlined in [this article](https://support.august.com/setting-up-august-connect-rkZxevUy0_z).

  

  

### **Additional Troubleshooting**

  

If the August Connect Wi-Fi Bridge fails to show any LED activity after troubleshooting, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity, please contact [Customer Support](https://support.august.com/en_us/contacting-august-support-rJeev8JAuf).

  

If the August Connect Wi-Fi Bridge is displaying light activity not outlined in this article, please see [Troubleshooting the LED Indicator on the August Connect Wi-Fi Bridge](https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS).

## Related Articles

##### August Connect Troubleshooting

This article links to all Connect-related content.

 [View more](https://support.august.com/august-connect-troubleshooting-HkNlDLyAdM)  

##### Setting Up August Connect

This article on August Wi-Fi bridges explains how August Connect works with your setup.

 [View more](https://support.august.com/setting-up-august-connect-rkZxevUy0_z)  

##### How to Change a Device's Wi-Fi Network and/or Wi-Fi Password

if your Internet provider changes or you replace your Wi-Fi modem, you will need to update the network information in order for your devices to continue working.

 [View more](https://support.august.com/how-to-change-a-device-s-wi-fi-network-SJCbFamxH)