# How to Factory Reset a Previously Owned August Device

> I need to reset a previously-owned device Previously-Owned August Smart Locks need to be factory reset before they can be set up by a new owner. If y...

Source: https://support.august.com/en_us/august-smart-lock-factory-reset-not-current-owner-rkXleDLyAuf

Last updated: 2021-01-15T15:05:49.797Z

## I need to reset a previously-owned device

Previously-Owned August Smart Locks need to be factory reset before they can be set up by a new owner. If you tried setting up a previously-owned device that was not factory reset before you acquired it, August needs permission from the previous owner to factory reset the device on their behalf.

It may take up to 30-days for the previous owner to respond to your request. If you purchased the lock directly from a person or 3rd party seller, you may wish to contact them and ask them to reset the device in order to expedite the process. Once the device has been factory reset, you will receive a notification to continue setting up the device.

If you purchased the device from a retailer, please contact them about an exchange.

## I received a request to factory reset my lock

If you received an email requesting to reset a device you used to own, it means that someone is requesting permission to reset a lock that is currently registered under your account. To grant them permission, select YES.

By accepting the request, you as an owner of the device are giving August the permission to factory reset the lock. This means you will be giving up ownership of the lock and accept that once the lock is reset, all existing users will lose access to it.

PLEASE NOTE: The request expires after 30 days.

##### Related Products:

*   [Smart Locks](#)

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