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Installation

Why Are There So Many Steps to the Signup Process?

At August, the security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your account as secure as possible (creating a strong password...

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What is 2 Factor Authentication?

Security is a top priority for August. In order to keep August secure, we use 2 factor authentication in order to access the app. Factor 1- When you first sign up, you will be asked to validate both your em...

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Where Can I Download the August App?

The August application is available on compatible iOS and Android devices. Please download our application by going to august.com/app on your phone. If you are getting an error that you are unable to downl...

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How Do I Cancel My Order?

Once an order is placed on our website, it is immediately sent to our fulfillment center, and cannot be modified by you or our Customer Service team. If you no longer wish to receive the item, you may refuse th...

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What If My August Doorbell Cam Gets Stolen?

In the event that your August Doorbell Cam gets stolen, August offers a theft replacement guarantee. Once you’ve reported the item stolen to August Customer Service, we will deactivate the product immediately t...

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Doorbell Cam Operating Specs

Camera Angle: 120 Degree Angle Voltage Requirements: 16-24V AC Dimensions: 2.9" (H) x 2.9" (W) 0.9" (L) Device Weight: 14.1 oz. Certifications: FCC, IC, CE, BQB, WEEE, WFA, MFi Operating Temp: -13 to 122 F...

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Wrong Email or Phone Number Error Message

You always have two options for logging in to your account. If you're having trouble logging in with your phone number, try logging in with your email address instead. If you can't remember your passwo...

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Ordering August Outside North America

August products are available for order though www.august.com/store with shipping to the US and Canada. If you're outside the US and would like to order August products, you're in luck! Amazon is now shipping ...

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Doorbell Cam - Improving your Wi-Fi Signal

Many homes don’t have a strong Wi-Fi signal at the location of the doorbell. This is understandable; doorbells are usually located outside the home, with thick walls and a door between the doorbell and router. ...

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Doorbell Cam - Troubleshooting Power and Doorbell Compatibility

August Doorbell Cam supports 16-24v wired doorbells. If you are experiencing power-related issues with your Doorbell Cam, check the following: Make sure it is mounted correctly and connected to power. (If t...

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