Doorbell Cam - Improving your Wi-Fi Signal
Many homes don’t have a strong Wi-Fi signal at the location of the doorbell. This is understandable; doorbells are usually located outside the home, with thick walls and a door between the doorbell and router. There’s a good chance your network isn’t optimized for a device outside your home that needs to upload HD-quality video.
This article will walk you through several techniques for improving the Wi-Fi signal to your Doorbell Cam.
How To Test Your Network’s Upload Speed
When August Doorbell Cam streams HD video from your doorbell to your mobile device, the most important factor for good performance is your network’s upload speed, not your download speed. Most internet service plans provide a much slower maximum upload speed than download speed.
If Your Doorbell Cam is Already Set Up:
If your Doorbell Cam is set up and connected to Wi-Fi, the most accurate way to check its network connection is by running a Video Speed Test in the August Home app, which checks the connection to the Doorbell Cam itself. To do this, visit the Doorbell Settings screen and tap "Video Speed Test." Run the test and check the results.
If your upload speed is less than 1Mbs, you are likely to experience problems streaming live video, and should try some of the network improvement suggestions listed later in this article.
You can also check the Doorbell Cam's Wi-Fi RSSI (signal strength) in settings - however, we recommend the Video Speed Test for the most accurate indication of your Doorbell Cam's connection quality.
If Your Doorbell Cam is Not Yet Set Up:
If your Doorbell Cam is not set up, you can get a rough sense of your network strength by standing directly next to your doorbell and running a speed test on your mobile device. Make sure you’re connected to your wifi network, then try a service such as fast.com, www.speedtest.net, or www.speedof.me to check your network's upload/download speeds.
Measurements on your phone might differ from the Doorbell Cam, in part because the Doorbell Cam typically sits flush against the exterior surface. For best performance, we recommend an upload speed reading of at least 3Mbs on your mobile device.
Improving the Wi-Fi Connection to your Doorbell Cam
Try operating your Doorbell Cam Pro running indoors on the USB Charging Dock. If your Doorbell Cam Pro is able to stay online and stream video more consistently in this configuration, your Wi-Fi signal may not be strong enough at your door.
Depending on your current setup, moving the location of your home wireless router closer to the location of Doorbell Cam may dramatically increase video streaming performance of your Doorbell Cam.
Try moving your router as close to your door as possible, then run the Video Speed Test again and see if your results have improved.
You can also improve Doorbell Cam performance by extending your network’s range near your door. Ideal placement is often about halfway between your router and your Doorbell Cam. Try different locations and compare Doorbell Cam Video Speed Test results to determine the best final placement.
We've tested a few Wi-Fi extenders that work well:
TP Link N300 Available on Amazon
Netgear N300 Available on Amazon
If you'd like to walk into a store, this Netgear AC750, available at most BestBuy stores, works well.
5. Consider Upgrading Your Internet Service Plan
If you have an internet service plan on the slower side, keep in mind that all of your connected devices are sharing that signal and in some cases this can affect the Doorbell Cam's connection. There's a good chance your connection may improve when your overall internet service is robust.